Dial
Call History
Follow Ups0
Recordings
Voicemail0
Settings
Turn meeting rooms into productive spaces.
⌘ K
No number
Ask an admin
Telnyx offline
?
-
User
Change password
Settings
Log out
Previous Call
Recent Calls
Team
Today's Activity
0
Dialled
0
Connected
0
Meetings
0% of daily goal
No campaign
Call
Campaign 0
Follow Ups Due Today 0
Call History
Your calls in Zoho
Follow Ups
Your open Zoho tasks: overdue, today and the next 7 days
Recordings
Every answered call is recorded and kept on the dialler's own storage
Voicemail
Messages left when nobody could answer
Settings
Your account
Drives the progress bar under Today's Activity.
Calls go out automatically from your number nearest the person you call (same area code, then same country). This one is used when you have no number in their country.
Zoho is the record
Matched

Campaigns, people, call history, follow ups and Do Not Call tags all live in Zoho CRM. Every call you log is written to Zoho as a Call owned by you, callbacks become Zoho Tasks, and nothing is kept only in the dialler.

Your extension and forwarding
Ext -
Colleagues dial it from the dial pad, and callers can dial it from the phone menu. An admin can change it.
If your browser doesn't answer, the call goes to this number before your voicemail. Leave empty to go straight to voicemail.
How long your browser rings first. If your mobile doesn't answer (or its own voicemail picks up), the caller gets your voicemail.
Voicemail
On
When someone you called rings back, your browser rings first. If you don't answer, they hear your greeting and can leave a message, which lands in your Voicemail with a transcript and a call-back task in Zoho.
How long your browser rings before the caller hears your greeting.
Up to 30 seconds
Read out in a UK English voice. Preview
Callers hear the central voicebox greeting set by an admin.
Users
Tick the numbers each person can call from; calls automatically go out from their number nearest the person called. Each person's dialler email must match their Zoho user email so calls are logged under them in Zoho.
Add a user
Number pool
Telnyx numbers the team calls from. Each one shows to reps by its location, e.g. "Belfast, UK". Import them straight from your Telnyx account; each must be allowed as a caller ID on the SIP connection.
Add a number manually
Zoho CRM
Not connected

Telnyx calling
Offline
Server: -
Your connection: -
Your SIP username: -
Each person gets their own Telnyx login, issued by the server. It connects automatically when they sign in.
Webhook (needed for call recording)
In the Telnyx portal, set the credential connection's webhook URL (and the Call Control application's, if you use voicemail detection) to:
Last Telnyx webhook received: never
Numbers
Where each pool number's inbound calls go. "Default" rings the rep who last called that person, then their voicemail; the central voicebox number goes to the first phone menu, if there is one. Calls only reach the dialler when the number is routed to its Call Control application.
Phone menus
Callers hear a greeting and press a key: 1 for Sales, 2 for support... They can also dial an extension at any time. One level of sub-menu is allowed.
Ring groups
A team that answers together: everyone at once, one after another in order, or round robin. Offline people and anyone on do not disturb or already on a call are skipped.
Opening hours
Always open
Read out in a UK English voice. Preview. When closed calls go to a voicebox, this is its greeting.
Extensions
Everyone gets an extension automatically (201 up). Extensions are 3 or 4 digits and must be unique across people, ring groups and the central voicebox. Reps dial them from the dial pad; callers can dial them from a phone menu.
Calling
Older recordings are deleted every morning. 0 keeps them forever.
An https link to an mp3 or wav. Played after the beep when voicemail detection hears an answering machine. Leave empty to hang up on machines instead.
Used for numbers typed without a country code when someone has no number assigned.
CTPS & do not call
Replaces the current CTPS list. The file is read in your browser and only the phone numbers are sent to the server.
Do not call
When a rep logs the "Do not call" outcome, the Contact or Lead is tagged "Do Not Call" in Zoho. Tagged people are blocked for the whole team. Remove the tag in Zoho to allow calls again.
Inbound & voicemail
Not set up
"Ring the rep" rings the rep who last called that person (or the only rep with the number they dialled). If they don't answer, are offline or on do not disturb, the caller gets the rep's own voicemail, or the central voicebox if the rep has turned theirs off.
The Primary number: the team's shared line. Calls to it ring the rep who last called the person, otherwise they go to the central voicebox.
Central voicemails are logged in Zoho as a Call and a "Call back" Task owned by this person.
They see the Central tab on the Voicemail page and are told about new central messages. Admins can always open it.
Read out in a UK English voice. If calls are recorded, say so, e.g. "Calls may be recorded." Preview
Up to 30 seconds
Older voicemails are deleted every morning. 0 keeps them forever.
Telnyx routing
Each pool number has to point at the dialler's Call Control application for its inbound calls to reach the dialler. Outbound caller ID is not affected.
Last inbound webhook: never
Audit log

Create the master admin

No accounts exist yet. This first account can add users, manage numbers and make other people admins.
The SETUP_TOKEN secret that was set when the dialler was deployed (wrangler secret put SETUP_TOKEN).

Sign in

Use the email and password your admin gave you.

Set a new password

You signed in with a temporary password. Choose your own to carry on.